An 8-year-old Continental Express passenger flying unaccompanied from Houston on Saturday was taken to the wrong destination, the second such case over the weekend confirmed by Houston-based Continental Airlines.
Taylor Williams of College Station, traveling alone on a Continental Express commuter flight departing from Bush Intercontinental Airport, went to Fayetteville, Ark., instead of her destination of Charlotte, N.C., where her father was to meet her.
The next day, 10-year-old Miriam Kamens boarded a Continental Express plane at Boston’s Logan airport and landed in Newark, N.J., instead of her intended destination of Cleveland to visit her grandparents.
The two Continental Express flights were operated by ExpressJet under contract with Continental.
In a statement Tuesday, Continental spokeswoman Kelly Cripe said both incidents occurred when flights with different destinations were loaded simultaneously from the same doorway and that “miscommunication among staff members resulted in the child being boarded on the wrong aircraft.”
“In both circumstances the children were supervised throughout the entire process and were rebooked and routed to the proper destinations on the same day,” Cripe said in the e-mailed statement.
“Continental has clear procedures to assist children traveling alone, and we take the responsibility very seriously,” the statement said. “We have also taken immediate action to reinforce to airport representatives that they must closely adhere to established procedures.”
The U.S. Department of Transportation has been alerted about the errors.
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